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Fruitkings FAQs

Account Related Questions

Index:
- Is creating an account free?
- When will I receive my welcome bonus?
- Can I have more than one account?
- I am having issues creating an account
- I have lost my username or password
- Will my personal information be kept secure?
- Receiving promotional emails and unsubscribing
- I want to close my account

Is creating an account free?
Creating an account is 100% free. There are no monthly fees or required deposit amounts. You decide if, when and how much you want to play!

Now that we've got that out of the way, why not open a free account with us!

When will I receive my welcome bonus?
Any available welcome bonus will display in banners and your promotional page, and will typically require a qualifying deposit of at least £10. Further information can be found on site.

Can I have more than one account?
It is not permitted to open more than one account at Fruitkings, to prevent bonus abuse and unfair tournament advantages. We enforce this rule in several ways, including electronic verification.

Please use our forgot password tool if you have lost your username or password.

Please be aware that opening multiple accounts might void any withdrawal requests you make, and might result in the closing of all of your accounts.

I am having issues creating an account
First, please make sure you are using the correct signup link. You'll be using the form on the left side of the page. Then, make sure you have filled out all the required fields.

Pressing the “Create account” button should take you to the next step of the process, or alert you what field is incorrect.

Please contact Customer Support if you are still having issues signing up with us

I have lost my username or password
Please use our forgot password tool to request your username and to reset your password.

Please contact Customer Support if this tool does not resolve the issue.

Will my personal information be kept secure?
To secure your information, we have put various measures in place. Your information is safely stored on a strictly secure network and can only be accessed by a small and select number of employees. If you need to access your personal data, you do this through a secure connection. When details are exchanged, a special coding system is used. The technology applied is regularly updated in order that we can continue guaranteeing the safety of your information and the reliability of our systems.

Please refer to our Privacy Policy for more information about your privacy.

Receiving promotional emails and unsubscribing
We regularly send email newsletters to our players. We take great care to only send newsletters out when we feel our players will appreciate its content. For example; newsletters might contain bonus offers, entries to tournaments or new game releases.  Please contact Customer Support if you are having issues receiving our newsletter.

If you wish to unsubscribe from our mailing list, you may use the 'unsubscribe' details that can be found at the bottom of every newsletter.

I want to close my account
If you wish to close your account then please contact our Customer Support team. If you wish to self-exclude your account then you can initiate this process via our responsible gambling page

Deposits & Withdrawals

Gameplay

Bonuses & Bonus spins

Trust & Security

Trusted & Recognised Payment Methods

Lightning Fast Withdrawals

Our platform ensures that all payment options offered are quick, secure, and reliable. This guarantees the safety of your personal details and enables us to process withdrawals swiftly.

Safe & Secure Transactions

We prioritise the security and convenience of our users by incorporating only the most trusted payment methods. Our selection includes well-established providers known for their reliability and stringent security measures.

Welcome Offer Terms & Conditions

Eligibility

- Welcome Offer consists of 100% Deposit Bonus & 20 Free Spins:
- 100% Deposit Bonus amount is based on first deposit value up to a maximum of £50; and
- 20 Free Spins credited on all qualifying first deposits.
- For example, a qualifying first deposit of £20 would result in the crediting of a £20 Deposit Bonus and 20 Free Spins
- You must be at least 18 years old to register at Fruitkings.com
- Welcome Offer only available to new Players at Frutikings.com
- One Welcome Offer per Player
- A minimum first deposit of £10 is required to receive the Welcome Offer

Crediting & Expiry

- Deposit Bonus and 20 Free Spins will be credited automatically upon qualifying deposit
- Deposit Bonus will be credited to bonus meter and is not playable until unlocked through wagering at which time it can also be withdrawn.
- 20 Free Spins will be awarded on the slot game Big Bass Splash and playable upon the first deposit of £10 or more
- Free Spins are valued at £0.10 per spin
- Free spins will expire 2 days (48 hours) after the qualifying deposit
- Bonus balance will expire 90 days after the qualifying deposit
- Maximum promotion amount per Player is £50 Deposit Bonus and 20 Free Spins. If qualifying deposit value is above £50 then a £50 Deposit Bonus and 20 Free Spins will be granted
- The Welcome Offer is not available on pre-paid card or e-wallet (Neteller and Skrill) deposits.

Wagering & Cash Out

- No Wagering Requirements on Free Spins. Winnings from the Free Spins are paid as cash. Minimum withdrawal amounts apply. No maximum cashout applies to winnings from Free Spins.
- Deposit Bonus amounts are subject to 35 times (x) wagering requirement before they can be withdrawn. For example, if a £10 bonus is received, a total of £350 must be wagered from the balance meter for the bonus to be unlocked and transferred to the balance meter, where it can then be withdrawn
- The Deposit Bonus amount cannot be used to wager on the games until it is unlocked. It will remain in the bonus meter until the wagering requirements are met.
- Only wagers placed with cash balance contribute to wagering requirements, subject to game contribution exceptions below.
- Withdrawal of cash balance does not void bonus. Any funds in the bonus meter will be retained until wagering requirements are met, up until specified expiry period.
- Wagering on the following game types will contribute towards wagering requirements at a lower rate of 10% (£0.10 for every £1 wagered):
a) All table games, including Roulette, Blackjack and Baccarat
b) All live casino games, including table games and game shows
c) All Slingo games
d) Video Poker and Virtual Card games
e) All Instant games
- Balance funds, including deposits and associated winnings, can be withdrawn. Withdrawals will not affect the bonus amount or progress towards wagering requirements.

Fair Use & Restrictions

- If we identify activity that we consider constitutes bonus or promotional abuse (as explained below), promotional bonuses will not be granted, and all bonuses and winnings generated because of the offer abuse on any account created by the Player will be voided.
- Bonus or promotional abuse means:
a) creation of multiple accounts
b) use of a payment method or account registered in a third-party name (not belonging to the Player)
c) Using low-risk betting strategies (such as placing bets on red and black simultaneously in roulette) to manipulate wagering requirements may result in bonus and winnings being voided.

General Bonus Terms apply

General Terms and Conditions apply